Privacy
When you apply for invite-only access, we save your email and the business details you provide: your business name, country and state or province, revenue range, business type and estimated client count, plus any software or website you choose to share. We use these answers to review fit and contact you about access. Your application does not create an account or start a subscription.
Your application answers are available to our operators. Revenue and client-count answers are not sent to site analytics. Do not include customer records in an application.
Reliable Booking uses Sorted, a tool made by Roque Ventures Corp., the company behind Reliable Booking, to understand what kind of business each visitor runs.
When you visit this site, Sorted records your visit, the business type it works out from what you pick or the ad that brought you, how long you stay on each part of the page, and what you tap. It keeps one visit ID in your browser's local storage and sets no cookies.
If you sign up, your email and your business type are sent to Sorted with that visit.
If your browser sends a do-not-track signal (Do Not Track or Global Privacy Control), Sorted is turned off: nothing is recorded and nothing is sent.
Google Calendar
A business owner can connect a Google Calendar so Reliable Booking can book appointments into it. When you connect, Google asks you to allow three things: see the list of your calendars, see when you are free or busy, and view and edit events.
We use them only to run bookings for your business. The calendar list lets you pick the calendar to book into. Free and busy times let us offer your customers open times inside the hours you set. Event access lets us add a booking you approved, read it back to confirm it, and move or cancel it when you or your customer ask. When we book, we look at other events at that same time only to make sure the time is still free, and we keep nothing from them.
The booking we add to your calendar holds your customer's name, phone and email, so you know who is coming. We send no invitations from it.
Who we share Google data with
We never sell Google data, share it for advertising, or give it to data brokers. Nothing from your other calendar events leaves our system. We pass only open times and booked times, and only to the companies that run Reliable Booking for you. Each uses it only for that.
Twilio sends your customers the texts that offer and confirm a time. ElevenLabs runs the phone receptionist, if you turn it on: it hears the open times we offer and the time the caller picks. The language model behind it runs on ElevenLabs' own servers, so the company that made the model never receives it. Anthropic's Claude reads your customers' text replies to understand what they ask; after a booking, it can see that appointment's date and time.
Our hosting is Railway in the United States, our database is Supabase in Canada, and our encrypted backups sit with Cloudflare. We may also disclose Google data when the law requires it.
How we protect it
The access Google gives us is encrypted with AES-256 before it is stored, and the key that unlocks it is kept apart from the database. Our database answers only our own server. Backups are encrypted the same way, and all traffic uses HTTPS. People at Roque Ventures Corp. see Google data only with your permission, to fix a problem, or when the law requires it.
How long we keep it, and how to delete it
We keep Google's access only while your calendar is connected. When you disconnect it in Settings, we delete that access and ask Google to withdraw it. You can also remove it at any time in your Google Account under third-party connections.
The times we offered and the bookings we made stay in your booking history while your account is open. After you disconnect, we keep the Google account email and calendar names so that history still reads correctly. The text of a customer conversation is cleared 90 days after the conversation is closed. Anthropic deletes what it receives within 30 days, and ElevenLabs deletes call transcripts after 30 days.
To delete all of it, including your booking history and calendar details, email us. We delete it within 30 days.
AI and Limited Use
Reliable Booking’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Google Workspace APIs will adhere to that policy.
We never use Google data, raw, combined or derived, to create, train or improve AI models, ours or anyone else's. The AI services named above receive it only to handle that one conversation, and none of them may train on it.
For clinics and their patients
A physiotherapy, chiropractic or massage clinic that gives us its patient list will want to know where that list goes. Plainly:
Where it is kept. The database that holds your list is in Canada, in Montreal. The app server that reads it and runs the service is in the United States, in Virginia. An encrypted backup copy sits in private storage in the United States.
Where texts go. Texts are sent through Twilio, in the United States, which keeps each text and its delivery log.
What a text says. A text is a check-in on the patient’s last visit, from your clinic’s own number, with your own booking link. It never names a treatment or a practitioner, and it never offers a discount. A patient who replies STOP gets no more texts.
Who reads it. Your own staff read patients’ replies in your desk. Claude, the AI we use elsewhere to read spreadsheets, never reads a health business’s sheet, and it never reads patients’ replies. Our own code reads your list’s columns.
How long we keep it. Email us and we delete your patient lists within 30 days of your request, and confirm by email. We keep only your sign-in, settings, payment records and STOP requests, so a patient who said STOP is never texted again.
An agreement. An agent agreement, setting out what we may and may not do with your patients’ information, is available on request. The terms of service cover the rest.
Roque Ventures Corp. runs Reliable Booking and this site. To ask about anything on this page, email us.